Refund policy

Return and Refund Policy

Last updated: October 24, 2026

We want you to be happy with your Litra order. If something isn't right, here is how returns and refunds work.

30-day returns on unused products

You may return unused Litra trays within 30 days of delivery for a refund of the product price. To be eligible, trays must be unopened, unused and in their original packaging.

Used or opened trays

For hygiene and safety reasons, we cannot accept returns of trays that have been opened or used with a pet, since the litter is pre-packaged. If your tray is defective, see "Damaged or defective items" below.

Damaged or defective items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery at contact@litra.pet with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you. You do not need to return a damaged or defective tray.

How to start a return

  1. Email contact@litra.pet with your order number and the reason for the return.
  2. We will reply with return instructions and a return address. Please do not send items back without authorization.
  3. Pack the unused trays securely and ship them to the address we provide.

Customers are responsible for return shipping costs unless the return is due to our error or a damaged or defective item. We recommend using a tracked service, since we cannot guarantee we will receive your return.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

Bundles and discounts

If you return part of a bundle (for example, 2 trays from a 4-pack), the refund is calculated on what you paid for those trays after any bundle discount, and the bundle discount may no longer apply to the remaining trays.

Order cancellations

To cancel an order, contact us right away. We can cancel only if the order has not shipped.

Contact us

Email contact@litra.pet. Litra LLC, Los Angeles, California.